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Account Deletion Request

App name: Basinex

Developer: BASINEX

Package: net.basinex.app

This page describes how to request the deletion of your account and personal data associated with the Basinex mobile app and the basinex.net web platform.

How to Request Account Deletion

You can request deletion of your account and all associated personal data in one of the following ways:

Option 1 — From the Basinex App (recommended)

  1. Open the Basinex app on your device.
  2. Sign in to your account.
  3. Go to the Profile tab (person icon).
  4. Scroll to "Supprimer mon compte" (Delete my account).
  5. Tap it — your email app will open with a pre-filled deletion request.
  6. Send the email.

Option 2 — By Email

  1. Send an email to info@basinex.net
  2. Use the subject: "Account Deletion Request"
  3. In the body, include the email address associated with your Basinex account so we can identify you.
  4. We will respond within 30 days to confirm the deletion.

Option 3 — From the Website

  1. Visit basinex.net and sign in.
  2. Go to your Profile page.
  3. Click "Demander la suppression" (Request deletion) at the bottom of the page.
  4. Your email app will open with a pre-filled request. Send it.

What Data Is Deleted

Upon processing your deletion request, we will permanently delete the following personal data associated with your account:

  • Identity & Contact: Full name, email address, phone number, country, and profile photo.
  • Device Information: All registered device tokens used for push notifications (device name, platform, Expo push token).
  • Address Information: Origin, destination, pickup, and delivery addresses saved in your quotations, shopping orders, and packages.
  • Product & Shipment Data: Product types, descriptions, URLs, estimated values, weights, and dimensions.
  • Payment Records: Bank transfer details you provided, uploaded receipts, and payment history.
  • Documents & Files: Invoices, receipts, shipping documents, and photos you uploaded to the platform.
  • Communications: Comments, notes, and messages submitted through the platform.
  • Representative Information: Names, phone numbers, emails, and identification documents (national ID, passport, driver's license) of representatives you registered for package pickup.

What Data May Be Retained (and Why)

In certain cases, we are required or permitted to retain some information even after your account is deleted:

Data Category Retention Period Reason
Shipping & customs records Up to 10 years Required by international customs and tax regulations; necessary for legal claims and audits.
Financial transaction records Up to 10 years Required by accounting and tax laws in Haiti and the Dominican Republic.
Anonymized shipment statistics Indefinite De-identified aggregate data for business analysis; cannot be linked back to you.
Legal & dispute records Until resolution + statute of limitations Information relevant to pending disputes, claims, or regulatory investigations.

Any data we retain is stored securely and accessed only when necessary to comply with the legal obligations described above. It is not used for marketing, analytics, or any purpose other than what is legally required.

What to Expect After Your Request

  1. We will acknowledge your request within 7 business days.
  2. We will verify your identity to confirm you are the account owner (typically by confirming via the email address on file).
  3. Deletion will be completed within 30 days of verification.
  4. You will receive a confirmation email once deletion is complete.

Questions?

If you have questions about account deletion or our data practices, please contact us at info@basinex.net or review our Privacy Policy.